Verizon wireless has been one of the largest carriers in the United States with over 80 million subscribers. It has also received a lot of positive recognitions and high customer satisfaction mark through the years. However, it also has its fair share of problems. There are some users that experience issues from time to time with their mobile devices. Some of the most common problems reported are dropped calls and inability to connect through the Internet. I’ve had one experience wherein I used my phone to browse Pocket God Journey to Uranus, and had a problem with connectivity. Fortunately, by simply calling Verizon technical support number, you can easily be guided on how to troubleshoot the problem. You can also perform simple solutions on your own.
Troubleshooting on Your Own
1. Do a quick pull on your Verizon wireless phone battery. Simply take out the battery from your phone’s compartment area. Leave it for at least 30 seconds without the battery. After which, put the battery back on and place the cover. Power up your phone and wait until the reboot process completes. You can also do the same thing if your phone hangs up while opening an application or does not respond to commands.
2. Dial *228 in your Verizon wireless phone if you do not have a network coverage. This is to update your phone’s Preferred Roaming List (PRL). By dialing the said number, you update your phone by downloading new information that will recognize new cell towers. Recognition of these cell towers is important for you to have better network coverage and improve call quality as well as Internet connectivity. Since your phone does not need to search for network coverage all the time, its battery life will also increase.
3. If possible, delete some apps that you recently install that after which made your phone perform sluggishly. Some apps perform changes to your phone that may have caused network malfunction within your phone. By uninstalling such apps, your phone will be restored to its previous settings.
Contacting Verizon Wireless Customer Support
If you are still experiencing the same problems after doing the methods mentioned above, then you should call Verizon’s Wireless customer support already. Their representatives can make changes to your phone’s software on their own. Here are the steps for you to find the specific Verizon contact numbers to call:
Go to www22.verizon.com/support/residential/contact-us/index.htm using a computer or a laptop if you cannot access Internet through your Verizon wireless phone. You will land on the Verizon’s online support page.
Choose the category you need help with. There are Billing, TV, Internet, Phone, Home Monitoring & Control, Registration & Sign in and Order & Change Service tabs. Click the ‘Phone’ category tab.
You will see four subcategories namely FiOS Digital Voice, Home Phone (Copper), FiOS Voice, and Verizon Wireless. Select the ‘Verizon Wireless’ subcategory.
Enter your zip code on the field provided.
You will then be directed to a page wherein you can find specific Verizon phone numbers for customer service, emergency service hours and customer service numbers for prepaid users. Verizon also offers Chat Services to clients experiencing wireless connection problems. You can also find troubleshooting guides, customer forums, and equipment guides on the same page.